Refund Policy

At Zarify.pk, we carefully inspect and package every order. Refunds are offered only under the conditions stated below and are subject to approval by our Quality Assurance team.

Refund Eligibility

A refund may be considered when:

  • The product received is damaged, defective, or incorrect.
  • The issue is reported within 3 days of delivery.
  • An exchange or replacement cannot be provided.
  • An order is cancelled by Zarify.pk because the product is unavailable.
  • The returned product passes our inspection.

Submitting a request does not automatically guarantee a refund.

Return Conditions

To qualify for review:

  • The product must be unused, unwashed, uninstalled, and unaltered.
  • It must be returned in its original packaging.
  • All accessories, manuals, labels, and complimentary items must be included.
  • The original receipt, invoice, or order number must be provided.
  • The customer must contact us before returning the product.
  • Products returned without prior approval may not be accepted.

Evidence Required

For damaged, defective, or incorrect-product claims, customers may be required to provide:

  • Clear photographs of the product
  • A complete unboxing video
  • A photograph of the parcel and shipping label
  • The order number or original receipt

Claims submitted without sufficient evidence may be rejected.

Non-Refundable Situations

Refunds will not be provided for:

  • Change of mind after delivery
  • Used, opened, washed, installed, or altered products
  • Products damaged through misuse or improper handling
  • Incorrect products ordered by the customer
  • Compatibility issues that were clearly stated in the product description
  • Missing packaging, accessories, manuals, or complimentary items
  • Requests submitted after the allowed period
  • Orders refused at delivery without a valid reason
  • Delivery delays caused by courier services or circumstances beyond our control
  • Original shipping and handling charges

Return Delivery Charges

Returns are not free. Customers are responsible for return-delivery charges unless Zarify.pk agrees otherwise or applicable law requires it.

Original delivery charges are non-refundable.

Refund Processing

After the returned product is received, our Quality Assurance team will inspect it.

If the refund is approved, it will normally be processed within 7–10 business days. Additional time may be required by banks, payment services, or other financial providers.

For Cash on Delivery orders, the approved refund method will be arranged directly with the customer.

Refund Amount

Approved refunds will cover only the eligible product amount. Original delivery charges, return delivery charges, and other non-refundable fees will be deducted where applicable.

Zarify.pk may offer a replacement or online store credit instead of a cash refund, subject to the customer’s agreement.

Cancelled Orders

Orders may be cancelled before dispatch by contacting our support team. Cancellation cannot be guaranteed once an order has been processed or dispatched.

If Zarify.pk cancels a prepaid order, the eligible amount will be refunded using an available payment method.

How to Request a Refund

Contact our support team before returning any product:

Email: supportstorezarify@gmail.com
Phone: 0304-3551009
Website: https://zarify.pk

Please provide your order number, reason for the request, and supporting photographs or video.

Zarify.pk reserves the right to reject any refund request that does not meet the conditions of this policy.